System user WEBDAV - Logon error

Whenever any new CRM system is set up or system is copied from production or quality, there are quite a few things that won’t work on the new system. Some of them like transaction launchers and attachments on Web UI. Everyone knows how to fix the transaction launcher settings. It can be fixed easily by going into transaction CRMS_IC_CROSS_SYS. Here I will explain how to fix the attachments error.

Problem

On the new system, when we try to open the attachments, we get the below error.

It says that logon was performed using user WEBDAV and the logon was failed. That was the reason we couldn’t open the attachments on web UI.

How to fix this Error?

After some research, I found the below solution.

1.       Go to transaction code SICF. Navigate to the service default_host/sap/bc/contenserver. Activate this service if it is not already active.

2.       Double click on that service and goto the tab Logon Data. Click on change mode. Select the procedure as ‘Standard’ and then maintain the logon details as shown below.

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3. Now I thought it is done and tested the attachments on Web UI. But still I got the same error as shown in the first screenshot. Then I went to my Basis experts and explained the problem. After doing some research they came back to me saying that the logon details also need to be maintained in aliases as explained below.

4.       In transaction code SICF, Click on ‘External Aliases’ on the application toolbar. That will take you to the below screen. Select ‘/sap/bc/contentserver’ and maintain the logon details for user ‘WEBDAV’.

When I tested the attachments again, it worked. The next time we get this WEBDAV logon error, we know the process of how to fix it.